---
title: User hasn’t received onboarding email
description: "![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-Risk-v2.svg) ## Troubleshooting 4 - [User hasn’t received onboarding email](https://incident-insight.com/docs/user-hasnt-received-onboarding-email/) - [The share link is blank](https://incident-insight.com/docs/the-share-link-is-blank/) - [I can’t access my account](https://incident-insight.com/docs/i-cant-access-my-account/) - [Unable to build a new diagram or create a new project](https://incident-insight.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/) ![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-GDPR-v2.svg) ## How-to Guides 37 -…"
url: "https://incident-insight.com/docs/user-hasnt-received-onboarding-email/"
updated: "2024-10-15"
category: Troubleshooting
---

# User hasn’t received onboarding email

![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-Risk-v2.svg)

## Troubleshooting

   4

- [User hasn’t received onboarding email](https://incident-insight.com/docs/user-hasnt-received-onboarding-email/)
- [The share link is blank](https://incident-insight.com/docs/the-share-link-is-blank/)
- [I can’t access my account](https://incident-insight.com/docs/i-cant-access-my-account/)
- [Unable to build a new diagram or create a new project](https://incident-insight.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/)

         ![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-GDPR-v2.svg)

## How-to Guides

   37

- [Build your first project](https://incident-insight.com/docs/build-your-first-project-2/)
- [Build your first diagram](https://incident-insight.com/docs/build-your-first-project/)
- [Diagram Metadata](https://incident-insight.com/docs/diagram-metadata/)
- [Use analyse mode](https://incident-insight.com/docs/use-analyse-mode/)
- [Account Terminology Settings](https://incident-insight.com/docs/account-terminology-settings/)
- [Reset password](https://incident-insight.com/docs/reset-password/)
- [Resend onboarding email](https://incident-insight.com/docs/resend-onboarding-email/)
- [Managing Users](https://incident-insight.com/docs/add-a-new-user/)
- [Customise the view](https://incident-insight.com/docs/customise-the-view/)
- [Download an image or pdf](https://incident-insight.com/docs/download-an-image/)

## User hasn't received onboarding email

If the [new user you have recently added to your Incident Insight account](https://incident-insight.com/docs/add-a-new-user/) has not received their onboarding email. Refer to our [Resend onboarding email how-to guide.](https://incident-insight.com/docs/resend-onboarding-email/)

If you are still having trouble, please get in touch via email to [support@salus-suite.com](mailto:support@bowtiemaster.com).