---
title: Unable to build a new diagram or create a new project
description: "![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-Risk-v2.svg) ## Troubleshooting 4 - [User hasn’t received onboarding email](https://incident-insight.com/docs/user-hasnt-received-onboarding-email/) - [The share link is blank](https://incident-insight.com/docs/the-share-link-is-blank/) - [I can’t access my account](https://incident-insight.com/docs/i-cant-access-my-account/) - [Unable to build a new diagram or create a new project](https://incident-insight.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/) ![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-GDPR-v2.svg) ## How-to Guides 37 -…"
url: "https://incident-insight.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/"
updated: "2024-10-15"
category: Troubleshooting
---

# Unable to build a new diagram or create a new project

![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-Risk-v2.svg)

## Troubleshooting

   4

- [User hasn’t received onboarding email](https://incident-insight.com/docs/user-hasnt-received-onboarding-email/)
- [The share link is blank](https://incident-insight.com/docs/the-share-link-is-blank/)
- [I can’t access my account](https://incident-insight.com/docs/i-cant-access-my-account/)
- [Unable to build a new diagram or create a new project](https://incident-insight.com/docs/unable-to-build-a-new-diagram-or-create-a-new-project/)

         ![](https://incident-insight.com/wp-content/uploads/2024/09/Icon-GDPR-v2.svg)

## How-to Guides

   37

- [Build your first project](https://incident-insight.com/docs/build-your-first-project-2/)
- [Build your first diagram](https://incident-insight.com/docs/build-your-first-project/)
- [Diagram Metadata](https://incident-insight.com/docs/diagram-metadata/)
- [Use analyse mode](https://incident-insight.com/docs/use-analyse-mode/)
- [Account Terminology Settings](https://incident-insight.com/docs/account-terminology-settings/)
- [Reset password](https://incident-insight.com/docs/reset-password/)
- [Resend onboarding email](https://incident-insight.com/docs/resend-onboarding-email/)
- [Managing Users](https://incident-insight.com/docs/add-a-new-user/)
- [Customise the view](https://incident-insight.com/docs/customise-the-view/)
- [Download an image or pdf](https://incident-insight.com/docs/download-an-image/)

## Unable to build a new diagram or create a new project

 If you are unable to build a new diagram or create a new project this maybe due to the web browser being used. Incident Insight works on all web browsers however, we recommend not using Internet Explorer. As older versions of Microsoft Edge and Internet Explorer will no longer be supported by Microsoft going forward. As described in this [article](https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-microsoft-edge-to-replace-microsoft-edge-legacy-with-april-s/ba-p/2114224).

For security reasons and performance Microsoft recommend upgrading to the most recent version of your web browser. Please upgrade to the most recent version of your web browser and log back into your account.

If this has not worked, please get in touch via email to [support@salus-suite.com](mailto:support@bowtiemaster.com).