---
title: Incident Insight Settings
description: "Incident Insight lets you customise the elements which you can add cause, underlying cause, and root cause.  **Step 1: Go to Settings > Incident Insight > Terminology.**  **Step 2: Tick the elements to which you can add a cause, underlying…"
url: "https://incident-insight.com/docs/incident-insight-settings/"
updated: "2025-07-10"
category: "How-to Guides"
---

# Incident Insight Settings

Incident Insight lets you customise the elements which you can add cause, underlying cause, and root cause. 

**Step 1: Go to Settings > Incident Insight > Terminology.** 

**Step 2: Tick the elements to which you can add a cause, underlying cause, or root cause, then click Save.** ![](https://incident-insight.com/wp-content/uploads/2024/10/Incident-Insight-Settings.png)